Find Answers to Our Most Frequently Asked Questions.
For the safety of your dog and the other dogs in our care, we require a day of temperament testing for new clients. This tells us more about your dog and helps us understand how to socialize them better.
We recommend that puppies are at least ten months old and have received their first round of shots before visiting our facility. This ensures their safety.
Your dog will have access to bowls of fresh water throughout the day during playtime.
If your dog is social and has passed our temperament test, they will participate in daycare playgroups from around 7:00 AM until around 5:00 PM. They will also be let out one more time after dinner so they can potty before closing time.
Our highly trained daycare attendants spend the entire day supervising and monitoring our guests to ensure everyone stays safe and has a great time.
Because outdoor environments are not as safe as our controlled indoor space, we do not take dogs outside the facility for potty breaks. We will be happy to add a walk to your dog’s visit for an additional fee.
Yes. In fact, we prefer feeding guests their regular diet to prevent stomach upset, and we follow strict instructions for feeding times and medication administration. We also have a freezer and refrigerator for keeping certain meals fresh. We carry most brands in our store and will happily add extra food for a fee.
Unfortunately, some viruses are airborne and may have different strains that aren’t covered by vaccines. Regardless of being up-to-date on required vaccinations, there is always a risk. We maintain very high sanitation standards and do everything we can to prevent transmittable diseases and viruses from spreading here at Bow Wow Lounge.
Of course. Your dog will be happy to sleep in their own bed and enjoy the comfort of familiar smells from home.
For daycare, you can drop your dog off as early as 7:00 AM and pick them up as late as 7:00 PM Monday through Friday. On Saturdays, drop off and pick up are available from 9:00 AM until 6:00 PM.
For boarding, you can drop your dog off anytime between 7:00 AM and 7:00 PM Monday through Friday and between 9:00 AM and 6:00 PM on Saturdays and Sundays. If you drop off before noon, you will incur an early check-in fee of $10 per dog. There is no fee for checking in after noon. If you pick your dog up from boarding after noon, there is a late checkout of $25 for one dog and $22.50 for each additional dog. There is no additional fee for picking your dog up before noon.
Our guests have quiet time to sleep after we’ve closed for the day. We do not have someone stay overnight. We have state-of-the-art surveillance and alarm systems, and the police frequently patrol our neighborhood. It is a very safe area and has been for several years.
